An Integrative Approach to Performance Improvement

You will never find relationship capital on a balance sheet, yet its impact on the ottom line is real.

The work of Continuous Renewal for organizations is based on two fundamental principles: that real wisdom starts with unlearning tired old habits and addictions to dysfunctional behavior, and that an organization’s most valuable asset is its working relationship capital.

Relationship capital is the wealth-creating potential that resides in all the firm’s relationships. It involves improved management and execution skills, greater accountability and teambuilding, yet reaches beyond to establish the habits of a winning culture. You will never find relationship capital on the balance sheet. Yet its impact on the bottom line is very real because customer, employee and supplier relationships are all resources that can be deployed or leveraged to create greater value.

Today’s business leaders have a responsibility to build, sustain and renew working relationship capital in their organizations. This is the central focus of Continuous Renewal’s work. With this as a foundation, Continuous Renewal’s teambuilding, coaching and mentoring programs focus on:

• Identifying and removing the self-limiting beliefs, misguided assumptions and negative behavior patterns that inhibit personal and organizational growth. We call this process “unlearning.”
  
  
• Identifying and correcting personal and team blind spots that impair leadership abilities and teamwork.
  
  
• Uncovering and resolving interpersonal issues have been “swept under the rug” which limit team development, inhibit accountability and sabotage results.
  
  
• Providing the knowledge and skills to constructively manage conflict, so that when it occurs, people bring it out into the open, resolve it together, and get back to work.
  
  
• Developing the essential leadership skills of generous listening, straight talk and ongoing relationship building.
  
  
• Conducting intensive “training the trainer” programs for your key people so you don’t have to continue calling on Continuous Renewal.
  
  
• Preparing specific, measurable behaviors that will result in participants decreasing the practice of imposed accountability while increasing commitments to chosen accountability throughout their organizations. Rather than top down accountability, all members of your organization will naturally choose to hold each other accountable.
  
  
• This is one of the primary qualities of the concept known as, “every employee a leader”.

Our methods are not a one-time, quick-fix approach. By going beneath the surface and addressing the difficult issues that never get discussed, we enable clients to permanently solve the ongoing, “unsolvable” problems that continuously get in the way of optimal performance.

The most common example of this includes the corporate tyrant. Our experience has shown that most organizations have at least one corporate tyrant on their staff. A corporate tyrant is a staff member who consistently produces outstanding results and is generously rewarded with pay raises, promotions, special favors, and looking the other way when other employees, including yourself, complain that the corporate tyrant is taking advantage of their favored status by bullying, power grabbing and otherwise demonstrating poor teamwork and horrible relational skills. Corporate tyrants are an enormous drain on money and morale. Since most business leaders are fearful of losing their corporate tyrant, Continuous Renewal has had considerable experience in turning these issues around without losing key people.

“One of the great temptations of human existence is to base your life on contingency; that you will actually take the courageous step once all the conditions are absolutely right for you.”

David Whyte, Poet

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